Falach

Good day! I'm Falach, Product Designer building products into usable digital experiences.

Currently helping businesses stay connected with their customers at Qiscus.

Indonesia, UTC+7

Elevating CSAT survey experience for better agent performance.

A clearer end-to-end survey flow for admins and end-users, adopted by 20+ enterprise clients.

Improving product detail clarity and contributing to an approximately 10% lift in customer order sessions.